<h2>Why "workspace_itil" view is not automatically rendering for ITIL user on agent workspace</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><style type="text/css"><!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --></style> <div class="margin"> <h1>Symptoms</h1> <ul style="list-style-position: inside;"><li>When "workspace_itil" view is defined, it should render automatically on agent workspace when the ITIL user views the record in agent workspace.</li><li>But, the "workspace_itil" view didn't render automatically for ITIL user on agent workspce, and observed below-console errors,</li></ul> <pre style="padding-left: 40px;">[seismic] Error: GraphQL error: java.lang.IllegalArgumentException: Parent path received: "cxs_context_config.cxs_searcher_config" was invalid<br />at new t (core.min.js?ts=1553025606083&sysparm_substitute=false:2)<br />at core.min.js?ts=1553025606083&sysparm_substitute=false:2<br />at core.min.js?ts=1553025606083&sysparm_substitute=false:2<br />at Array.forEach (<anonymous>)<br />at core.min.js?ts=1553025606083&sysparm_substitute=false:2<br />at Map.forEach (<anonymous>)<br />...<br />core.min.js?ts=1553025606083&sysparm_substitute=false:2 TypeError: Cannot read property 'value' of null<br />at t.value (main.min.js?ts=1553025606083&sysparm_substitute=false:2)<br />at t.value (main.min.js?ts=1553025606083&sysparm_substitute=false:2)<br />at u (core.min.js?ts=1553025606083&sysparm_substitute=false:2)</pre> <h1>Release</h1> <ul style="list-style-position: inside;"><li>Madrid, New York releases. </li></ul> <h1>Cause</h1> <ul style="list-style-position: inside;"><li>The workspace ITIL view appears to be case sensitive, the view defined had one upper character as below, <br />"Workspace_itil" instead of "workspace_itil"</li><li>This has caused the console errors and rendered default view instead of workspace_itil view</li></ul> <h1>Resolution</h1> <ul style="list-style-position: inside;"><li>Recreate a view with the name called "workspace_itill", it should resolve the issue.</li></ul> <h1>Additional Information</h1> <ul style="list-style-position: inside;"><li><a title="Forms view by role for Agent Workspace" href="https://docs.servicenow.com/csh?topicname=form-view-hierarchy-workspace.html&version=latest" rel="nofollow">Forms view by role for Agent Workspace</a></li></ul> </div></section></div></article></div>