Applying a template with the State field to Agent Workspace form sets it to an unrecognized state - Known Error

Applying a template with the State field to Agent Workspace form sets it to an unrecognized state Description Applying a template with the State field to an agent workspace form sets it to an unrecognized state value (disabled or complete in Madrid).

Steps to Reproduce

1. Create a template for the incident table with the following details: Name: testsnc Table: incident User: System Administrator Short description: testsnc Template fields: "state: In Progress"

2. Navigate to a workspace incident form as "System Administrator" user.

3. Apply the template.

This works only when applied to regular forms, not to workspace forms. - Tab message shows: "testsnc1 Template Applied Set Fields : State to Complete"

The "State" field set to "Complete" is invalid and does not exist in the drop down entries. The State fails to be set to "InProgress".

Workaround This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.