Editing or adding new shifts via manage shift to on call calendar does not take effect - Support and Troubleshooting

Editing or adding new shifts via manage shift to on call calendar does not take effect Issue  Symptoms For a particular rota , users are are unable to edit or add new shifts via manage shifts.

Steps to Reproduce Navigate to On-Call calendars In the upper right corner of the On call calendar header, click the toggle filters button to open the calendar display and select the group Select a schedule/calendar item for user say "user1" and click manage shift Select the roster Select a different member other than the one selected from the drop down. Set the start and end dates to future dates Click Schedule Nothing changes Cause Missing mandatory configuration.

Resolution The cmn_schedule_span entry was missing for the schedule of this rota , due to which the changes were not getting reflected.

Find out the scheude for this rota i.e the cmn_schedule record and check for the schedule entries.

If there are no schedule entries for this schedule (which ideally is never the case), created a new schedule entry ie cmn_schedule_span record by clicking new in the scheduled entry related list and the issue will be fixed.

Additional Information Read More about On-Call Scheduling here - On-call Scheduling