How to make Knowledge category Picker available if a user is unable to see itIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Description Knowledge Category is OOB field on kb_knowledge table, this field allows categorizing the KB articles. If a user has write access to create or modify Knowledge records and Knowledge Category picker is not showing popup on-click of magnifying glass icon then the user may have restriction on Knowledge Base level. Procedure In Knowledge Create New form, if Knowledge Category is not showing popup then the user may be restricted with 'Can Contribute' access on Knowledge Base Navigate to kb_knowledge_base.listOpen the relevant Knowledge Base recordGo to Related List 'Can Contribute'Open the record under it, this will be User Criteria defined to restrict accessYou'll see that user criteria condition restricts affected user to have accessPerform relevant action by adding user/group/role of the affected user to the user criteria