Users are unable to view the PA Dashboard even if the user has visibility to the domain - Support and Troubleshooting

Users are unable to view the PA Dashboard even if the user has visibility to the domain Issue  Symptoms User is not able to see PA Dashboard even though he has visibility to the domain of the dashboard

Release London and above

Cause It is expected behavior that PA Dashboards will not be visible to the user even if the user has visibility to the dashboard's domain. A user in parent domain should not be able to access dashboard created in subdomain. This same thing is also applicable to dashboards shared between different domain users. The reason for such a change is "pa_dashboards" are process separated table records because it contains "sys_overrides" column. So this process separation should be applicable in reverse order than data separation.

Resolution Below are the two possible solutions :

1. As user is in "TOP/Domain A/Domain AA" domain, dashboard & its widgets should either exist in "TOP/Domain A/Domain AA" or "TOP/Domain A" or ""TOP" or "global" domain, and then shared with the user for access.

OR.

2. User should be able to switch to domain of the dashboard from domain picker, so system property "glide.ui.domain_picker.role" should be created and domain picker access should be given to user.

Additional Information Supporting documentation link :

https://docs.servicenow.com/csh?topicname=domain-separation-in-dashboards.html&version=latest