Users with sn_hr.basic or admin role are unable to update fields on HR Case record from form viewIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms When a user with admin or a user with sn_hr.basic role tries to update short description (or any other field to which they have write access), saving or updating the form does not reflect the changes made. Release Any supported release Cause Restricted Caller Access for the Update and Save UI Actions for Short Description field on sn_hr_core_case table with Status as Invalidated Resolution Change the Status from Invalidated to Allowed Additional Information Updating from list doesn't go through these UI actions restrictions. So the issue does not happen from list view. Links to the related documentation : https://docs.servicenow.com/csh?topicname=set-RCA-level.html&version=latest https://docs.servicenow.com/csh?topicname=scope-resource-access.html&version=latest#task_mjf_q2q_zdb