'Service Status' widget shows outage information related to a business service for the past 90 days (backdated from the current date). This widget only shows limited information like outage message and date. But it doesn't show full outage details like task number, short description, etc.,
The 'Service Status' widget on 'service_status' portal page requires a business service (cmdb_ci_service) as an input parameter in the URL. It gives outage information related to the Business Service record for the past 90 days. This is the direct URL of OOB 'Service Status' widget.
Observe that full outage details like a short description, task number, etc., aren't shown on the tooltip. This is working as per design and OOB 'Service Status' widget is not configured to show complete outage details. However, this behavior can be changed by customizing the OOB 'Service Status' widget. For example, if we would like to show 'short_description' of the outage on the tooltip:
We can also clone OOB 'Service History' widget to show full details of an outage record on the portal page 'service_status'.