<h2>Mobile App Resource Page: ServiceNow Mobile App Configuration / Agent Mobile App / Now Mobile App / Classic Mobile App / Mobile Branding</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Description</h3><section><style type="text/css"> .mce-toc { background-color: #f7f7f7; padding: 10px; border-radius: 5px; border: 1px solid #dedede; } </style> <div class="mce-toc"> <h2>Table of contents</h2> <ul><li><a href="#section1">ServiceNow Mobile App Configuration</a></li><li><a href="#section2">Agent Mobile App</a></li><li><a href="#section3">Now Mobile App</a></li><li><a href="#section4">Classic Mobile App</a></li><li><a href="#section5">Mobile Branding</a></li></ul> </div> <h2 id="section1">ServiceNow Mobile App</h2> <h3>Product Documentation</h3> <ul style="list-style-position: inside;"><li><a title="General Information" href="https://docs.servicenow.com/csh?topicname=sg-setup-mobile-admin.html&version=latest" target="_blank" rel="noopener noreferrer">General Information</a></li><li><a title="Mobile hierarchy" href="https://docs.servicenow.com/csh?topicname=mobile-hierarchy.html&version=latest" target="_blank" rel="noopener noreferrer">Mobile hierarchy</a></li><li><a title="Migrate from classic mobile to ServiceNow mobile" href="https://docs.servicenow.com/csh?topicname=classic-mobile-migration.html&version=latest" target="_blank" rel="noopener noreferrer">Migrate from classic mobile to ServiceNow mobile</a></li><li><a title="Bundle and Package IDs for ServiceNow mobile apps" href="https://docs.servicenow.com/csh?topicname=sg-mobile-package-ids.html&version=latest" target="_blank" rel="noopener noreferrer">Bundle and Package IDs for ServiceNow mobile apps</a></li><li><a title="Migration from Madrid to New York mobile" href="https://docs.servicenow.com/csh?topicname=sg-mobile-migration-ny.html&version=latest" target="_blank" rel="noopener noreferrer">Migration from Madrid to New York mobile</a></li><li><a title="Mobile Studio" href="https://docs.servicenow.com/csh?topicname=mobile-studio.html&version=latest" target="_blank" rel="noopener noreferrer">Mobile Studio</a></li><li><a title="Create a mobile application using Guided Application Creator" href="https://docs.servicenow.com/csh?topicname=configure-mobile-app-gac.html&version=latest#configure-mobile-app-gac" target="_blank" rel="noopener noreferrer">Create a mobile application using Guided Application Creator</a></li><li><a title="Using the navigation bar in mobile applications" href="https://docs.servicenow.com/csh?topicname=sg-mobile-tab-bar.html&version=latest" target="_blank" rel="noopener noreferrer">Using the navigation bar in mobile applications</a></li><li><a title="Using applet launchers in mobile applications" href="https://docs.servicenow.com/csh?topicname=sg-mobile-applet-launcher.html&version=latest" target="_blank" rel="noopener noreferrer">Using applet launchers in mobile applications</a></li><li><a title="Using search in mobile applications" href="https://docs.servicenow.com/csh?topicname=sg-mobile-search.html&version=latest" target="_blank" rel="noopener noreferrer">Using search in mobile applications</a></li><li><a title="Create a data item for a mobile application" href="https://docs.servicenow.com/csh?topicname=sg-studio-create-data-item.html&version=latest" target="_blank" rel="noopener noreferrer">Create a data item for a mobile application</a></li><li><a title="Using applets in mobile applications" href="https://docs.servicenow.com/csh?topicname=sg-mobile-applet.html&version=latest" target="_blank" rel="noopener noreferrer">Using applets in mobile applications</a></li><li><a title="Mobile icons" href="https://docs.servicenow.com/csh?topicname=sg-mobile-icon.html&version=latest#sg-mobile-icon" target="_blank" rel="noopener noreferrer">Mobile icons</a></li><li><a title="Functions in ServiceNow mobile" href="https://docs.servicenow.com/csh?topicname=sg-studio-mobile-button-types.html&version=latest" target="_blank" rel="noopener noreferrer">Functions in ServiceNow mobile</a></li><li><a title="Mobile platform dashboards" href="https://docs.servicenow.com/csh?topicname=mobile-reporting-dashboard.html&version=latest" target="_blank" rel="noopener noreferrer">Mobile platform dashboards</a></li><li><a title="Mobile parameter tutorials" href="https://docs.servicenow.com/csh?topicname=sg-parametrizations.html&version=latest" target="_blank" rel="noopener noreferrer">Mobile parameter tutorials</a></li><li><a title="Mobile authentication" href="https://docs.servicenow.com/csh?topicname=mobile-authentication.html&version=latest" target="_blank" rel="noopener noreferrer">Mobile authentication</a></li><li><a title="Mobile barcode scanning" href="https://docs.servicenow.com/csh?topicname=sg-mobile-scanning.html&version=latest" target="_blank" rel="noopener noreferrer">Mobile barcode scanning</a></li><li><a title="Mobile geolocation tracking configuration" href="https://docs.servicenow.com/csh?topicname=sg-setup-mobile-admin.html&version=latest" target="_blank" rel="noopener noreferrer">Mobile geolocation tracking configuration</a></li><li><a title="Mobile offline mode for Agent" href="https://docs.servicenow.com/csh?topicname=mobile-offline-mode.html&version=latest" target="_blank" rel="noopener noreferrer">Mobile offline mode for Agent</a></li><li><a title="Mobile push notifications" href="https://docs.servicenow.com/csh?topicname=sg-mobile-push-notifications.html&version=latest" target="_blank" rel="noopener noreferrer">Mobile push notifications</a></li><li><a title="Screen UI policies for ServiceNow Mobile" href="https://docs.servicenow.com/csh?topicname=sg-screen-ui-policy.html&version=latest#sg-screen-ui-policy" target="_blank" rel="noopener noreferrer">Screen UI policies for ServiceNow Mobile</a></li><li><a title="Mobile UI styles" href="https://docs.servicenow.com/csh?topicname=sg-mobile-ui-styles.html&version=latest" target="_blank" rel="noopener noreferrer">Mobile UI styles</a></li><li><a title="Additional mobile app configuration options" href="https://docs.servicenow.com/csh?topicname=additional-mobile-configuration.html&version=latest#additional-mobile-configuration" target="_blank" rel="noopener noreferrer">Additional mobile app configuration options</a></li><li><a title="Roles and permissions for ServiceNow Agent" href="https://docs.servicenow.com/csh?topicname=sg-roles-permissions.html&version=latest" target="_blank" rel="noopener noreferrer">Roles and permissions for ServiceNow Agent</a></li><li><a title="Localization on mobile devices" href="https://docs.servicenow.com/csh?topicname=localization-mobile-device.html&version=latest" target="_blank" rel="noopener noreferrer">Localization on mobile devices</a></li><li><a title="Domain separation in ServiceNow Mobile Agent" href="https://docs.servicenow.com/csh?topicname=sg-setup-mobile-admin.html&version=latest" target="_blank" rel="noopener noreferrer">Domain separation in ServiceNow Mobile Agent</a></li><li><a title="Enterprise mobility management (EMM)" href="https://docs.servicenow.com/csh?topicname=enterprise-mobility-management.html&version=latest" target="_blank" rel="noopener noreferrer">Enterprise mobility management (EMM)</a></li></ul> <h3>Video Tutorials</h3> <ul style="list-style-position: inside;"><li><a class="yt_link" title="ServiceNow Mobile Apps Overview" href="https://youtu.be/Ftl4RdRw5vg" target="_blank" rel="noopener noreferrer">ServiceNow Mobile Apps Overview</a></li><li><a class="yt_link" title="Getting Started with Mobile Onboarding" href="https://youtu.be/qC_3QU2wqT8" target="_blank" rel="noopener noreferrer">Getting Started with Mobile Onboarding</a></li><li><a class="yt_link" title="Configuring Mobile Onboarding" href="https://youtu.be/8stCbTTQoS8" target="_blank" rel="noopener noreferrer">Configuring Mobile Onboarding</a></li><li><a class="yt_link" title="Getting started with the Field Service mobile app" href="https://youtu.be/V5sfi9cULJY" target="_blank" rel="noopener noreferrer">Getting started with the Field Service mobile app</a></li><li><a class="yt_link" title="Getting started with the Change Management mobile experience" href="https://youtu.be/cTNzm87AdmA" target="_blank" rel="noopener noreferrer">Getting started with the Change Management mobile experience</a></li><li><a class="yt_link" title="How to Download and Set-up the Now Support Mobile Application" href="https://youtu.be/XWk06y8ggGI" target="_blank" rel="noopener noreferrer">How to Download and Set-up the Now Support Mobile Application</a></li><li><a class="yt_link" title="Getting Started with the Now® Support Mobile Application" href="https://youtu.be/K7QaJL5aMu8">Getting Started with the Now® Support Mobile Application</a></li><li><a class="yt_link" title="Mobile Studio in New York" href="https://www.youtube.com/playlist?list=PLCOmiTb5WX3r50T_0J9Uby-uwpdsJrueO" target="_blank" rel="noopener noreferrer">Mobile Studio in New York</a></li><li><a class="yt_link" title="Mobile Studio in Orlando" href="https://www.youtube.com/playlist?list=PLCOmiTb5WX3q5f3UavMVfHH3y1ZrpMU-8" target="_blank" rel="noopener noreferrer">Mobile Studio in Orlando</a></li><li><a class="yt_link" title="Mobile Studio | Creating a mobile app using the Guided Application Creator" href="https://youtu.be/oieGPMG0Fug" target="_blank" rel="noopener noreferrer">Mobile Studio | Creating a mobile app using the Guided Application Creator</a></li><li><a class="yt_link" title="Mobile Studio | Build a List App" href="https://youtu.be/7YNGMhp7yGE">Mobile Studio | Build a List App</a></li><li><a class="yt_link" title="Mobile Studio | Build a Map App" href="https://youtu.be/eCcEYs1EPWE" target="_blank" rel="noopener noreferrer">Mobile Studio | Build a Map App</a></li><li><a class="yt_link" title="Mobile Studio | Configuring a list applet in a mobile app" href="https://youtu.be/DGdxZHmA7WQ" target="_blank" rel="noopener noreferrer">Mobile Studio | Configuring a list applet in a mobile app</a></li><li><a class="yt_link" title="Mobile Studio | Configuring a map applet in a mobile app" href="https://youtu.be/pv1NVTbVegk" target="_blank" rel="noopener noreferrer">Mobile Studio | Configuring a map applet in a mobile app</a></li><li><a class="yt_link" title="Mobile Studio | Configuring navigation from one list applet to another" href="https://youtu.be/lbYGnjFh5gU" target="_blank" rel="noopener noreferrer">Mobile Studio | Configuring navigation from one list applet to another</a></li></ul> <h3>Known Errors </h3> <ul style="list-style-position: inside;"><li><a title="In New York mobile studio applet launchers resolve to a blank page or does not load" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0759361" target="_blank" rel="noopener noreferrer">In New York mobile studio applet launchers resolve to a blank page or does not load - KB0759361</a></li><li><a title="Madrid Scripted Condition Type does not works in Data Item in Mobile Studio throws "Query condition script is not valid"" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0783768" target="_blank" rel="noopener noreferrer">Madrid Scripted Condition Type does not works in Data Item in Mobile Studio throws "Query condition script is not valid" - KB0783768</a></li><li><a title="Mobile Studio throws error when trying to create grouped list with template" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0819686" target="_blank" rel="noopener noreferrer">Mobile Studio throws error when trying to create grouped list with template (must be logged in to Hi to view) - KB0819686</a></li><li><a title="In New York mobile studio applet launchers resolve to a blank page or does not load" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0759361" target="_blank" rel="noopener noreferrer">In New York mobile studio applet launchers resolve to a blank page or does not load - KB0759361</a></li><li><a title="Mobile Applet not showing any approval records if using dynamic filter option 'one of my approvals'" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0812560" target="_blank" rel="noopener noreferrer">Mobile Applet not showing any approval records if using dynamic filter option 'one of my approvals' - KB0812560</a></li><li><a title="Custom Search Configurations in NOW Mobile Returns no data" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0787172" target="_blank" rel="noopener noreferrer">Custom Search Configurations in NOW Mobile Returns no data - KB0787172</a></li><li><a title="Search feature is broken in Mobile application for reference fields accessing cmdb_ci table on record forms" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0692746" target="_blank" rel="noopener noreferrer">Search feature is broken in Mobile application for reference fields accessing cmdb_ci table on record forms - KB0692746</a></li><li><a title="[Android] Push Notification: getting "please log out of current instance and login again" error" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0823414" target="_blank" rel="noopener noreferrer">[Android] Push Notification: getting "please log out of current instance and login again" error (must be logged in to Hi to view) - KB0823414</a></li><li><a title="Push notifications are getting triggered in android device if vanity URL is used." href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0823272" target="_blank" rel="noopener noreferrer">Push notifications are getting triggered in android device if vanity URL is used - KB0823272</a></li><li><a title="The push notification content message Approval Assigned to Me causes an error in New York: Invalid push notification or Applet not found" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0794049" target="_blank" rel="noopener noreferrer">The push notification content message Approval Assigned to Me causes an error in New York: Invalid push notification or Applet not found - KB0794049</a></li></ul> <h3>Knowledge Base Articles </h3> <ul style="list-style-position: inside;"><li><a title="Users keep prompting to run migrate script when opening applets in mobile studio after upgrading to New York" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0793244" target="_blank" rel="noopener noreferrer">Users keep prompting to run migrate script when opening applets in mobile studio after upgrading to New York (must be logged in to Hi to view) - KB0793244</a></li><li><a title="sys_sg_appilcation table is missing after upgrade to New York version." href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0786064" target="_blank" rel="noopener noreferrer">sys_sg_appilcation table is missing after upgrade to New York version - KB0786064</a></li><li><a title="Agent Mobile App Applet Error: The pattern you've selected is not recognized by Studio. Click here to edit your pattern" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0791719" target="_blank" rel="noopener noreferrer">Agent Mobile App Applet Error: The pattern you've selected is not recognized by Studio. Click here to edit your pattern - KB0791719</a></li><li><a title="Unable to create a Related List on the attachment table in Mobile Studio" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0758999" target="_blank" rel="noopener noreferrer">Unable to create a Related List on the attachment table in Mobile Studio - KB0758999</a></li><li><a title="Mobile Studio - List does not load" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0817688" target="_blank" rel="noopener noreferrer">Mobile Studio - List does not load (must be logged in to Hi to view) - KB0817688</a></li><li><a title="Mobile studio - Creation of new applet of type "Form" not working as the data item spefified for it can not be selected on the applet" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0818070" target="_blank" rel="noopener noreferrer">Mobile studio - Creation of new applet of type "Form" not working as the data item spefified for it can not be selected on the applet - KB0818070</a></li><li><a title="Mobile App Voice Search data privacy" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0787404" target="_blank" rel="noopener noreferrer">Mobile App Voice Search data privacy - KB0787404</a></li><li><a title="How to setup Blackberry Access as the browser for mobile authentication with Blackberry UEM" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0819311" target="_blank" rel="noopener noreferrer">How to setup Blackberry Access as the browser for mobile authentication with Blackberry UEM - KB0819311</a></li><li><a title="BlackBerry UEM MAM Setup 79 views" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0822520">BlackBerry UEM MAM Setup 79 views (must be logged in to Hi to view) - KB0822520</a></li><li><a title="Not able to authenticate from Agent Mobile App on Android phones using WorkspaceONE browser from Vmware Airwatch" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0792430" target="_blank" rel="noopener noreferrer">Not able to authenticate from Agent Mobile App on Android phones using WorkspaceONE browser from Vmware Airwatch - KB0792430</a></li><li><a title="Using ServiceNow mobile app with external authentication" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0564232" target="_blank" rel="noopener noreferrer">Using ServiceNow mobile app with external authentication - KB0564232</a></li><li><a title="Logging into ServiceNow mobile app keeps looping forever and drains the mobile battery" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0675019" target="_blank" rel="noopener noreferrer">Logging into ServiceNow mobile app keeps looping forever and drains the mobile battery - KB0675019</a></li><li><a title="ServiceNow Mobile app deployed through Intune MDM crashes on Android devices" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0823098" target="_blank" rel="noopener noreferrer">ServiceNow Mobile app deployed through Intune MDM crashes on Android devices - KB0823098</a></li><li><a title="Mobile Apps Authentication Error Codes - KB0825717" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0825717">Mobile Apps Authentication Error Codes - KB0825717</a></li><li><a title="Mobile Security Resource Page - KB0832707" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0832707">Mobile Security Resource Page - KB0832707</a></li></ul> <h3>Community</h3> <ul style="list-style-position: inside;"><li><a title="Mobile App Configuration Topics" href="https://community.servicenow.com/community?id=community_topic&sys_id=88f53a9b1be0c410a59033f2cd4bcba9">Mobile App Configuration Topics</a></li></ul> <h3> </h3> <h2 id="section2">Agent Mobile App</h2> <h3>Product Documentation</h3> <ul style="list-style-position: inside;"><li><a title="General Information" href="https://docs.servicenow.com/csh?topicname=mobile-experience.html&version=latest" target="_blank" rel="noopener noreferrer">General Information</a></li><li><a title="Log in to an instance with ServiceNow Agent" href="https://docs.servicenow.com/csh?topicname=login-end-user.html&version=latest" target="_blank" rel="noopener noreferrer">Log in to an instance with ServiceNow Agent</a></li><li><a title="Add comments and work notes to your records with ServiceNow Agent" href="https://docs.servicenow.com/csh?topicname=mobile-experience.html&version=latest" target="_blank" rel="noopener noreferrer">Add comments and work notes to your records with ServiceNow Agent</a></li><li><a title="Filtering your records in ServiceNow Agent" href="https://docs.servicenow.com/csh?topicname=filtering-end-user.html&version=latest" target="_blank" rel="noopener noreferrer">Filtering your records in ServiceNow Agent</a></li><li><a title="Manage notifications from your mobile device" href="https://docs.servicenow.com/csh?topicname=mobile-experience.html&version=latest" target="_blank" rel="noopener noreferrer">Manage notifications from your mobile device</a></li><li><a title="Track your location from your mobile device" href="https://docs.servicenow.com/csh?topicname=mobile-experience.html&version=latest" target="_blank" rel="noopener noreferrer">Track your location from your mobile device</a></li><li><a title="Updating records without an internet connection" href="https://docs.servicenow.com/csh?topicname=offline-end-user.html&version=latest">Updating records without an internet connection</a></li><li><a title="Scan QR codes and barcodes from your mobile device" href="https://docs.servicenow.com/csh?topicname=mobile-experience.html&version=latest" target="_blank" rel="noopener noreferrer">Scan QR codes and barcodes from your mobile device</a></li><li><a title="Previewing screens from your Apple iOS mobile device" href="https://docs.servicenow.com/csh?topicname=mobile-experience.html&version=latest" target="_blank" rel="noopener noreferrer">Previewing screens from your Apple iOS mobile device</a></li><li><a title="Identifying icons in ServiceNow Agent" href="https://docs.servicenow.com/csh?topicname=mobile-experience.html&version=latest" target="_blank" rel="noopener noreferrer">Identifying icons in ServiceNow Agent</a></li><li><a title="Comparing ServiceNow Agent functionality between iOS and Android devices" href="https://docs.servicenow.com/csh?topicname=mobile-experience.html&version=latest" target="_blank" rel="noopener noreferrer">Comparing ServiceNow Agent functionality between iOS and Android devices</a></li><li><a title="Fulfill asset requests" href="https://docs.servicenow.com/csh?topicname=mobile-experience.html&version=latest" target="_blank" rel="noopener noreferrer">Fulfill asset requests</a></li><li><a title="ServiceNow Agent configuration in the platform" href="https://docs.servicenow.com/csh?topicname=mobile-experience.html&version=latest" target="_blank" rel="noopener noreferrer">ServiceNow Agent configuration in the platform</a></li><li><a title="Device security for ServiceNow Mobile" href="https://docs.servicenow.com/csh?topicname=sg-mobile-security.html&version=latest#sg-mobile-security" target="_blank" rel="noopener noreferrer">Device security for ServiceNow Mobile</a></li></ul> <h3>Video Tutorials</h3> <ul style="list-style-position: inside;"><li><a class="yt_link" title="Getting started with the Mobile Agent app" href="https://youtu.be/avWrr8EsZ8s" target="_blank" rel="noopener noreferrer">Getting started with the Mobile Agent app</a></li></ul> <h3>Known Errors </h3> <ul style="list-style-position: inside;"><li><a title="Agent Mobile: Images uploaded using the ServiceNow Agent mobile app while creating new record does not get saved" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0751545" target="_blank" rel="noopener noreferrer">Agent Mobile: Images uploaded using the ServiceNow Agent mobile app while creating new record does not get saved - KB0751545</a></li><li><a title="Agent Mobile App is not showing data/all data if there is Before Query Business Rules created on the table["Restricted by Access Control" on Orlando]" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0789226" target="_blank" rel="noopener noreferrer">Agent Mobile App is not showing data/all data if there is Before Query Business Rules created on the table["Restricted by Access Control" on Orlando] - KB0789226</a></li><li><a title="Error pops up when accessing Activity Steam on ServiceNow Agent Mobile App if there are 'Sent/Received Emails' entries" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0744545" target="_blank" rel="noopener noreferrer">Error pops up when accessing Activity Steam on ServiceNow Agent Mobile App if there are 'Sent/Received Emails' entries - KB0744545</a></li><li><a title="Incorrect timestamps for activity stream shows up in ServiceNow Agent's mobile app when timezone "glide.sys.default.tz" is set to Europe/London" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0756559" target="_blank" rel="noopener noreferrer">Incorrect timestamps for activity stream shows up in ServiceNow Agent's mobile app when timezone "glide.sys.default.tz" is set to Europe/London (must be logged in to Hi to view) - KB0756559</a></li><li><a title="@Mention does not work in the Agent Mobile UI" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0781646" target="_blank" rel="noopener noreferrer">@Mention does not work in the Agent Mobile UI - KB0781646</a></li><li><a title="Classic Mobile UI is displayed instead of Mobile Agent UI the second time user logins using SSO and QR code" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0760323" target="_blank" rel="noopener noreferrer">Classic Mobile UI is displayed instead of Mobile Agent UI the second time user logins using SSO and QR code (must be logged in to Hi to view) - KB0760323</a></li><li><a title="Service Portal opening from New Agent mobile app does not apply custom CSS in the header bar" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0793222" target="_blank" rel="noopener noreferrer">Service Portal opening from New Agent mobile app does not apply custom CSS in the header bar - KB0793222</a></li><li><a title="Agent app is redirecting to classic mobile app UI after submitting questionnaires" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0753027" target="_blank" rel="noopener noreferrer">Agent app is redirecting to classic mobile app UI after submitting questionnaires (must be logged in to Hi to view) - KB0753027</a></li><li><a title="ServiceNow Agent: When a MDM is used to configure the Madrid mobile app, the instance name is not prepopulated" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0744431" target="_blank" rel="noopener noreferrer">ServiceNow Agent: When a MDM is used to configure the Madrid mobile app, the instance name is not prepopulated (must be logged in to Hi to view) - KB0744431</a></li><li><a title="Push notifications are getting triggered in android device if vanity URL is used." href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0823272" target="_blank" rel="noopener noreferrer">Push notifications are getting triggered in android device if vanity URL is used - KB0823272</a></li><li><a title="Mobile Agent: Configure Browser Screen with relative URL to mobile web form, the reference lookup is not working" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0759239" target="_blank" rel="noopener noreferrer">Mobile Agent: Configure Browser Screen with relative URL to mobile web form, the reference lookup is not working (must be logged in to Hi to view) - KB0759239</a></li><li><a title="Ticket link in chat in Now mobile app redirects to ServiceNow Classic Mobile UI view" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0818134" target="_blank" rel="noopener noreferrer">Ticket link in chat in Now mobile app redirects to ServiceNow Classic Mobile UI view - KB0818134</a></li></ul> <h3>Knowledge Base Articles</h3> <ul style="list-style-position: inside;"><li><a title="Report not showing timeline on the bottom in Now/Agent app - KB0829915" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0829915">Report not showing timeline on the bottom in Now/Agent app - KB0829915</a></li><li><a title="Mobile Apps Authentication Error Codes - KB0825717" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0825717">Mobile Apps Authentication Error Codes - KB0825717</a></li></ul> <h3>Community</h3> <ul style="list-style-position: inside;"><li><a title="Agent Mobile App Topics" href="https://community.servicenow.com/community?id=community_topic&sys_id=716664781b004c14d01143f6fe4bcbf1">Agent Mobile App Topics</a></li></ul> <h3> </h3> <h2 id="section3">Now Mobile App</h2> <h3>Product Documentation</h3> <ul style="list-style-position: inside;"><li><a title="General Information" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/concept/mobile-employee-experience.html" target="_blank" rel="noopener noreferrer">General Information</a></li><li><a title="Activate the Now Mobile app" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/task/activate-mobile-employee.html" target="_blank" rel="noopener noreferrer">Activate the Now Mobile app</a></li><li><a title="General Administration" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/concept/setup-mobile-employee.html" target="_blank" rel="noopener noreferrer">General Administration</a></li><li><a title="Configure a personalized greeting" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/task/configure-greeting.html" target="_blank" rel="noopener noreferrer">Configure a personalized greeting</a></li><li><a title="Configure My Requests to track open records" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/task/set-up-my-requests.html" target="_blank" rel="noopener noreferrer">Configure My Requests to track open records</a></li><li><a title="Disable people search" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/task/enable-people-search.html" target="_blank" rel="noopener noreferrer">Disable people search</a></li><li><a title="Configure catalogs" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/task/configure-catalog.html" target="_blank" rel="noopener noreferrer">Configure catalogs</a></li><li><a title="Configure knowledge bases" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/task/configure-kbs.html">Configure knowledge bases</a></li><li><a title="Add a quick action in your mobile applications" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/task/add-quick-action.html#add-quick-action" target="_blank" rel="noopener noreferrer">Add a quick action in your mobile applications</a></li><li><a title="Enable Agent Chat in the Now Mobile app" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/task/va-in-me.html" target="_blank" rel="noopener noreferrer">Enable Agent Chat in the Now Mobile app</a></li><li><a title="Turn on voice search" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/task/turn-on-voice-search.html" target="_blank" rel="noopener noreferrer">Turn on voice search</a></li><li><a title="Populate search suggestions in the mobile apps" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/task/populate-search-suggestions-me.html" target="_blank" rel="noopener noreferrer">Populate search suggestions in the mobile apps</a></li><li><a title="General Use Information" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/concept/use-now-mobile-app.html" target="_blank" rel="noopener noreferrer">General Use Information</a></li><li><a title="Enable notifications" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/task/enable-notifications.html" target="_blank" rel="noopener noreferrer">Enable notifications</a></li><li><a title="Configure your Now Mobile app system settings" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/task/configure-system-settings.html" target="_blank" rel="noopener noreferrer">Configure your Now Mobile app system settings</a></li><li><a title="Track and complete your assigned tasks" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/task/complete-tasks.html" target="_blank" rel="noopener noreferrer">Track and complete your assigned tasks</a></li><li><a title="Search for services, articles, or people in the Now Mobile app" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/task/search-mobile-employee.html" target="_blank" rel="noopener noreferrer">Search for services, articles, or people in the Now Mobile app</a></li><li><a title="Submit and track a request" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/task/order-item.html" target="_blank" rel="noopener noreferrer">Submit and track a request</a></li><li><a title="Report an issue" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/task/report-issue.html" target="_blank" rel="noopener noreferrer">Report an issue</a></li><li><a title="Report an issue with an asset" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-my-asset/task/request-new-asset.html" target="_blank" rel="noopener noreferrer">Report an issue with an asset</a></li><li><a title="Ask for help" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/mobile-employee/task/chat-with-va.html" target="_blank" rel="noopener noreferrer">Ask for help</a></li></ul> <h3>Video Tutorials</h3> <ul style="list-style-position: inside;"><li><a class="yt_link" title="Getting Started with the Now Mobile App" href="https://youtu.be/Yp4cL6HEKW8" target="_blank" rel="noopener noreferrer">Getting Started with the Now Mobile App</a></li><li><a class="yt_link" title="Now Mobile App Configuration | Adding Quick Actions" href="https://youtu.be/tLVVxp0sU7k" target="_blank" rel="noopener noreferrer">Now Mobile App Configuration | Adding Quick Actions</a></li><li><a class="yt_link" title="Now Mobile App Configuration | My Requests, Service Catalogs, and Knowledge Bases" href="https://youtu.be/A1KCsVRYDHE" target="_blank" rel="noopener noreferrer">Now Mobile App Configuration | My Requests, Service Catalogs, and Knowledge Bases</a></li></ul> <h3>Known Errors</h3> <ul style="list-style-position: inside;"><li><a title="E-signature is not working for Reject button on the Approval record on the NOW mobile app" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0829875">E-signature is not working for Reject button on the Approval record on the NOW mobile app - KB0829875</a></li></ul> <h3>Knowledge Base Articles</h3> <ul style="list-style-position: inside;"><li><a title="Report not showing timeline on the bottom in Now/Agent app - KB0829915" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0829915">Report not showing timeline on the bottom in Now/Agent app - KB0829915</a></li><li><a title="Mobile Apps Authentication Error Codes - KB0825717" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0825717">Mobile Apps Authentication Error Codes - KB0825717</a></li></ul> <h3> </h3> <h2 id="section4">Classic Mobile App</h2> <h3>Product Documentation</h3> <ul style="list-style-position: inside;"><li><a title="General Information" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/tablet-mobile-ui/concept/classic-mobile-app.html" target="_blank" rel="noopener noreferrer">General Information</a></li><li><a title="Device security for ServiceNow Classic" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/tablet-mobile-ui/concept/mobile-security.html#mobile-security" target="_blank" rel="noopener noreferrer">Device security for ServiceNow Classic</a></li><li><a title="Mobile configuration for ServiceNow Classic" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/tablet-mobile-ui/reference/setup-mobile-admin.html" target="_blank" rel="noopener noreferrer">Mobile configuration for ServiceNow Classic</a></li><li><a title="Get started with the ServiceNow Classic app" href="https://docs.servicenow.com/bundle/orlando-mobile/page/administer/tablet-mobile-ui/reference/setup-mobile-end-user.html" target="_blank" rel="noopener noreferrer">Get started with the ServiceNow Classic app</a></li></ul> <h3>Known Errors </h3> <ul style="list-style-position: inside;"><li><a title="Ticket link in chat in Now mobile app redirects to ServiceNow Classic Mobile UI view" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0818134" target="_blank" rel="noopener noreferrer">Ticket link in chat in Now mobile app redirects to ServiceNow Classic Mobile UI view - KB0818134</a></li><li><a title="Service Portal widgets show Cabrillo buttons and hides Add / Submit / Checkout buttons in Classic Mobile" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0794037" target="_blank" rel="noopener noreferrer">Service Portal widgets show Cabrillo buttons and hides Add / Submit / Checkout buttons in Classic Mobile - KB0794037</a></li><li><a title="Barcode scanning for SN Classic Mobile App does not work with iPhone 11" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0814893" target="_blank" rel="noopener noreferrer">Barcode scanning for SN Classic Mobile App does not work with iPhone 11 - KB0814893</a></li><li><a title="Classic Mobile App does not work with Multi-factor Authentication" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0779206" target="_blank" rel="noopener noreferrer">Classic Mobile App does not work with Multi-factor Authentication (must be logged in to Hi to view) - KB0779206</a></li><li><a title="No options to compress attachments / images in Android ServiceNow classic mobile app." href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0822706" target="_blank" rel="noopener noreferrer">No options to compress attachments / images in Android ServiceNow classic mobile app - KB0822706</a></li><li><a title="Classic Mobile app: ITIL role users cannot select Assigned to for incident record." href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0780044" target="_blank" rel="noopener noreferrer">Classic Mobile app: ITIL role users cannot select Assigned to for incident record - KB0780044</a></li><li><a title="Service Portal opened from Classic mobile app does not consider the CSS in the header" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0752080" target="_blank" rel="noopener noreferrer">Service Portal opened from Classic mobile app does not consider the CSS in the header (must be logged in to Hi to view) - KB0752080</a></li><li><a title="System property "glide.ui.m.clear_pasteboard_when_backgrounded" doesn't work on Classic app (IOS or Android)" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0751660" target="_blank" rel="noopener noreferrer">System property "glide.ui.m.clear_pasteboard_when_backgrounded" doesn't work on Classic app (IOS or Android) - KB0751660</a></li></ul> <h3>Knowledge Base Articles </h3> <ul style="list-style-position: inside;"><li><a title="Classic Mobile App not working after upgrade to Madrid" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0746326" target="_blank" rel="noopener noreferrer">Classic Mobile App not working after upgrade to Madrid (must be logged in to Hi to view) - KB0746326</a></li><li><a title="Page never loads when trying to display detail records in ServiceNow Classic Mobile App and Mobile emulator." href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0788228" target="_blank" rel="noopener noreferrer">Page never loads when trying to display detail records in ServiceNow Classic Mobile App and Mobile emulator - KB0788228</a></li><li><a title="How to do customization and branding on the Classic Mobile App" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0656389" target="_blank" rel="noopener noreferrer">How to do customization and branding on the Classic Mobile App - KB0656389</a></li><li><a title="Servicenow Classic Mobile unable to login after Madrid upgrade for Non-admin users (The error seen on the android mobile app is "Error fetching secret" On iphone: Failed to validate the mobile plugin.)" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0753707" target="_blank" rel="noopener noreferrer">Servicenow Classic Mobile unable to login after Madrid upgrade for Non-admin users (The error seen on the android mobile app is "Error fetching secret" On iphone: Failed to validate the mobile plugin.) - KB0753707</a></li><li><a title="ServiceNow Mobile App Push Notifications" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0622333" target="_blank" rel="noopener noreferrer">ServiceNow Mobile App Push Notifications - KB0622333</a></li><li><a title="Unable to access ServiceNow Classic mobile app" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0754218" target="_blank" rel="noopener noreferrer">Unable to access ServiceNow Classic mobile app - KB0754218</a></li><li><a title="Mobile App Session Timeout" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0622335" target="_blank" rel="noopener noreferrer">Mobile App Session Timeout - KB0622335</a></li><li><a title="Using ServiceNow mobile app with external authentication" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0564232" target="_blank" rel="noopener noreferrer">Using ServiceNow mobile app with external authentication - KB0564232</a></li><li><a title="Mobile View Basics" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0551074" target="_blank" rel="noopener noreferrer">Mobile View Basics - KB0551074</a></li><li><a title="Troubleshooting Mobile UI Actions" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0551379" target="_blank" rel="noopener noreferrer">Troubleshooting Mobile UI Actions - KB0551379</a></li><li><a title="Troubleshooting Mobile UI Policy Issues" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0551441" target="_blank" rel="noopener noreferrer">Troubleshooting Mobile UI Policy Issues - KB0551441</a></li><li><a title="Reference lists in the mobile UI display last update time" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0551243" target="_blank" rel="noopener noreferrer">Reference lists in the mobile UI display last update time - KB0551243</a></li><li><a title="Understanding Mobile Favorites" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0551115" target="_blank" rel="noopener noreferrer">Understanding Mobile Favorites - KB0551115</a></li><li><a title="Disabling the Mobile UI" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0551388" target="_blank" rel="noopener noreferrer">Disabling the Mobile UI - KB0551388</a></li></ul> <h3> </h3> <h2 id="section5">Mobile Branding</h2> <h3>Product Documentation</h3> <ul style="list-style-position: inside;"><li><a title="Mobile branding" href="https://docs.servicenow.com/csh?topicname=mobile-publishing.html&version=latest" target="_blank" rel="noopener noreferrer">Mobile branding</a></li><li><a title="Mobile themes" href="https://docs.servicenow.com/csh?topicname=sg-setup-mobile-admin.html&version=latest" target="_blank" rel="noopener noreferrer">Mobile themes</a></li></ul> <h3>Video Tutorials</h3> <ul style="list-style-position: inside;"><li><a class="yt_link" title="Mobile Branding | Overview" href="https://youtu.be/bFJeJkBFpts" target="_blank" rel="noopener noreferrer">Mobile Branding | Overview</a></li></ul> <h3>Knowledge Base Articles</h3> <ul style="list-style-position: inside;"><li><a title="Mobile Branding - Service Portal and Virtual Agent - KB0823887" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0823887">Mobile Branding - Service Portal and Virtual Agent - KB0823887</a></li><li><a title="Servicenow Mobile Branding - FAQ" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0818245" target="_blank" rel="noopener noreferrer">Servicenow Mobile Branding - FAQ - KB0818245</a></li></ul></section></div></article></div>