Unable to use "External Login" link with Multiple Provider SSO.Issue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Single Sign-on (SSO) is enabled and working as expected (users can authenticate successfully). When trying to login externally using the "Use external login" link from the local login page, you may see either message on the login screen: - Redirect failed, please contact your administrator. - An error has occurred - please contact your system administrator The URL may also change from https://InstanceName.service-now.com/login.do to https://InstanceName.service-now.com/login_locate_sso.do ReleaseAll releases.CauseThere is no default Identity Provider (IdP).Resolution1- Navigate to Multi-provider SSO > Identity Providers. 2- Open the IdP record that you want to Default from the list. 3- In the IdP record form locate the Default field check box. 4- Check the Default box to enable the option 5- Save the record. 6- Test the External Login link.Related LinksMulti-SSO (SAML) IdP authentication flow