On-call scheduling - daily rotation that spans continuously for two days sets two different users - Support and Troubleshooting

On-call scheduling - daily rotation that spans continuously for two days sets two different users Description  When creating a new on-call schedule set for daily rotation, spanning continuously for two days, two different users are added: first user will be on the rota till midnight and the other after midnight.

Example scenario:

Schedule with daily rotation Each shift starts at 10pm and ends at 4am the next day Out-of-the-box (OOB), one user will be assigned between 10pm and midnight, and a different user will be assigned between midnight and 4am Release or Environment Madrid

Cause The system property "com.snc.on_call_rotation.factor_daily_rotation_interval_all_day" is either absent or set to true.

Out-of-box, the property does not exist and system will consider daily rotation as "all day" rotation. For that reason, it will break at midnight and set a new user for the next day.

Resolution Set system property "com.snc.on_call_rotation.factor_daily_rotation_interval_all_day" to true. If the property does not exist, a new one should be created:

Navigate to "App Properties" under "System Properties" Create a new property as follows: Name: com.snc.on_call_rotation.factor_daily_rotation_interval_all_day Type: True/False Value: false Additional Information This and other On-Call Scheduling properties can be seen in the docs page.