Best Practices for Multiple Catalogs in Portal(s)Issue <!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> Description Multiple catalogs per portal are not supported pre-Madrid. Only one Service Catalog can be used with a portal. There are a couple of ways to handle this and achieve the look of 'multiple catalogs.' Procedure Please choose one of these options: A. Here you are not creating a separate catalog. You will need to create a category under Service Catalog and create new items in the new category. For each new item, define the user criteria in the Available For/Not Available For related lists. User Criteria will control who will be able to view the new items in the category and create requests. B. Create a separate portal and separate catalog. Add a link to the new portal, if needed. Requests needing approval will appear in the sp portal because the portals share that table. Applicable Versions Pre-Madrid Additional Information In Madrid, multiple catalogs per portal are supported. Configure a catalog in Service Portal: https://docs.servicenow.com/csh?topicname=associate-portal-catalog.html&version=latest