Propose Solution button not indicating required fields unless you click it twice - Support and Troubleshooting

Propose Solution button not indicating required fields unless you click it twice Issue  Symptoms When clicking the Propose Solution button on the customer service case form without filling in the required fields, the mandatory fields warning (shown below) will not appear unless you click the button twice.

Release Verified in London+

Cause The Update UI action has been removed from the form.

Resolution To resolve the issue, you should ensure the Form Button checkbox is selected in the Update UI action for the affected form. Using the customer service case form as an example, you would re-enable the Update action by following the steps below:

1) Navigate to System Definition > UI Actions

2) Find the Update action with the Table: Case [sn_customerservice_case] and open the record

3) Switch the Customer Service application so you can edit the record

4) Check the Form button checkbox and save the record

The Update UI action should now appear on the form. Clicking the Propose Solution button will now show the warning as expected if the required fields are not completed.