some users cannot see catalog categories on the service portalIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms Some user cannot see catalog categories on Service Portal Release Madrid Cause When some user has different email Id than the scripted email id in related links record. That user is unable to see the categories Resolution 1.Go to Catalog Definitions>Maintain Categories. 2.Choose any category name which is not seeing by the other user.3.Search for that on Title search. 4.Open the record. 5.Go to Related Links and choose Available. 6.It will show you some record.7.Open those record .On script it will show you one condition i.e your email id should be like ('pallavi.nath@servicenow.com'). If the user has the same kind of email id as above mentioned and the other user has not. The Script prevents the other user to see all those other categories