How to add attachment logs into activity stream for CSM - Support and Troubleshooting

How to add attachment logs into activity stream for CSM Issue  Description This document is to demonstrate how to add attachment logs into the activity stream on the Customer Service Case form .

Procedure Navigate to the system property named ' glide.ui.sn_customerservice_case_activity.fields '. This can be found by the path System Properties > All Properties . The default values for this property is assigned_to,asset,product, state,priority,short_description,comments,entitlement,contract,*Email*,work_notes

Add an additional comma to the value followed by *Attachments* The value now is assigned_to,asset,product,state,priority,short_description,comments,entitlement,contract,*Email*,work_notes,follow_the_sun,*Attachments*

Click Update . Additional Information Properties installed with Customer Service Management