Announcements User Criteria not workingDescription<!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms Creating a Service Portal Announcement and configuring User Criteria to a specific user, all admin users are still able to see the announcement Release London, Madrid Cause The default setting in Service Portal Properties lets Admin's bypass User Criteria validation Resolution Go to Filter Navigator and search for Service Portal and find PropertiesFind "List of roles (comma-separated) that bypass User Criteria validation in Service Portal" defined as AdminRemoving Admin will stop Admin's from seeing all announcements Note: This will affect how all Admin's see Service Portal and will require configuring User Criteria for all Admin's accordingly