Announcements User Criteria not working


Description

Symptoms

Creating a Service Portal Announcement and configuring User Criteria to a specific user, all admin users are still able to see the announcement

Release


London, Madrid

Cause

The default setting in Service Portal Properties lets Admin's bypass User Criteria validation

Resolution

  1. Go to Filter Navigator and search for Service Portal and find Properties
  2. Find "List of roles (comma-separated) that bypass User Criteria validation in Service Portal" defined as Admin
  3. Removing Admin will stop Admin's from seeing all announcements

Note: This will affect how all Admin's see Service Portal and will require configuring User Criteria for all Admin's accordingly