When clicking on 'configuration items' link generated by global text search, the main search results section of the page does not scroll down - Known Error

When clicking on 'configuration items' link generated by global text search, the main search results section of the page does not scroll down Description After installing the CMDB Search plugin, there will be a new section generated by a global text search. This section is found on the left pane and it's labeled 'CMDB Relational Search'. Under this main section there is another link labeled 'configuration items'. When clicking on 'configuration items' after performing a global text search, when configuration items has non-zero results, the middle/main section of the page does not scroll down.

Steps to Reproduce

1. Install CMDB Search plugin 2. Navigate to the table:

ts_groups

3. Find the entry Name = CMDB Relational Search and open it 4. In Order field enter 1000 5. Perform a global text search by entering 'server' in the upper right-hand corner search bar 6. Locate on the left pane a section labeled 'CMDB Relational Search' with a link underneath labeled 'Configuration Items'. 7. Make sure that the search returned results and that the number next to 'Configuation Items' link is greater than zero. 8. Click on 'Configuration Items' link 9. Observe the middle/main section of the page, which contains the search results, does not scroll down to match the 'Configuation Items' found.

Expected: After clicking the 'Configuration items' link, the middle/main section of the page should scroll down.

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available..