'Collaborate' tab is not visible in Major Incident WorkbenchIssue For the latest information on this topic, see https://www.servicenow.com/docs/csh?topicname=mi-workbench-collaborate-tab.html&version=latest Collaborate' tab is not visible in Major Incident Workbench Release All Cause "Notify" plugin (com.snc.notify) is not installed. Resolution The user needs to activate "Notify" plugin (com.snc.notify) for the Collaborate tab to appear. After installing the notify plugin and completing the configuration, still if they are not able to see 'Collaborate' tab in Major Incident Workbench then check for below properties if they have been configured or not: com.snc.iam.notify_numberglide.notify.task.phone_number Related Links For the latest information on this topic, see Major Incident Workbench - Collaborate tab.