Unable to go to the next page in a List view when using a Group by on a global search result list - Known Error

Unable to go to the next page in a List view when using a Group by on a global search result list Description Users are unable to go to the next page in a List view when using Group by on a global search result list.

Steps to Reproduce

On an affected instance:

Create more than 100 records with the same user so that you can have more than one page when grouping the results. For example, create 100 incident record with this background script: for (var i =0; i rec.initialize(); rec.short_description = 'Network problem'; rec.caller_id.setDisplayValue('Joe Employee'); rec.insert(); } Do a global search for "Joe Employee" Go to the search results on incident records (need to have more than 100 records) On the Number column, right-click and select Group by Number Use the page navigation to click on the next page icon on the top or bottom to go to records after 101 Expected behavior: The list is updated, the records after 101 are shown on the list.

Actual behavior: The first record is still the same, the list did get updated even though the page showed record started as 101

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.