Search on sc_task table does not return correct results when groups of conditions contain catalog item variables - Known Error

Search on sc_task table does not return correct results when groups of conditions contain catalog item variables Description Search on sc_task table does not return correct results when using a boolean OR operator between a group of conditions that contain catalog item variables. Defect also exists in reports.

Steps to Reproduce

1. Submit request for Catalog item 'iPhone 6s' with color white 2. Submit request for Catalog item 'New Email Account', preferred email address = fake@email.com 3. Go to sc_task table to perform a search 4. Click on the filter icon 5. First group of conditions:

- active - is - true - Request Item.Item - is - New Email Account

6. Click the 'OR" button in the header menu bar to insert new group of conditions 7. Second group of conditions is:

- Active - is - true - Request Item.Item - is - iPhone 6s

8. Hit run to search 10. Observe there are two search results returned 11. Add a variable condition in each group to look like: - active - is - true - Request Item.Item - is - New Email Account - Variables - New Email Account - Preferred Email address - is - fake@email.com

- active - is - true - Request Item.Item - is -iPhone 6s - Variables - iPhone 6s - What color would you like? - is - white

12. Hit run to search 13. Observe there are NO records returned

Expected: there should 2 records returned on the second search

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.