SNMP - Switch probe authentication error and Layer 2 data not collected - Support and Troubleshooting

SNMP - Switch probe authentication error and Layer 2 data not collected Issue  SNMP - Switch probes fail with authentication errors on Cisco devices. However other probes are successful for the same devices. Alternatively, network switch and router patterns will run successfully, however, layer 2 information will not be collected for the device.

The following error message can be seen in the input returned, for probes:

Target is blacklisted. No valid credential found for type [SNMPv3]

Release All currently supported releases.

Cause See following cisco discussions:

https://community.cisco.com/t5/network-management/multiple-snmp-v3-command-to-type-at-one-time/m-p/1475610#M70892

https://community.cisco.com/t5/network-management/vlan-bridge-mib-and-snmpv3-contexts/td-p/1589698

For SNMPv1 and SNMPv2c cisco uses community name indexing. This allow us to get VLAN specific information. In SNMPv3, contexts are used instead. Each VLAN will require the context to be passed so that the BRIDGE-MIB will return the requested information for the specified VLAN. Not all versions of IOS support contexts. Changes to the running config through CLI must be made in order to request context information for each VLAN. If the switch is not configured, discovery will not collect vlan spefic information via SNMPv3.

Resolution Per the Cisco document provided, configure the account to be able to request context information.

To configure the account, run the following command on the Cisco interface:

snmp-server group v3 auth context vlan- match prefix Note: the above should be done by the network team managing the device/credential and other commands may be required as well, therefore please review the Cisco documentation before running any commands. The command needs to be edited for the proper group name or updated to allow access to the user directly.