HR tasks with type "Submit Order Guide" may throw a NullPointerException on the Employee Service Center portal page "hrj_ticket_page". - Known Error

HR tasks with type "Submit Order Guide" may throw a NullPointerException on the Employee Service Center portal page "hrj_ticket_page". Description HR tasks with type "Submit Order Guide" may generate a NullPointerException on the Employee Service Center portal page "hrj_ticket_page".

Steps to Reproduce

1. Set the glide.sc.sp.twostep property to false. 2. Install Employee Service Center and Lifecycle Events. Kick off a lifecycle event that includes a "Submit Order Guide" task. 3. Impersonate the user with subject person associated to the HR task. 4. Open the record in "hrj_ticket_page" as the subject person. 5. Submit the order guide. Observe the NullPointerException.

The following errors might also be visible on the portal:

Server JavaScript error Cannot read property "sys_class_name" from undefined Line number 68 (sys_script_include.940b94b10b71320074646f3ef6673a1e.script) Script source code logged to browser console Failing widget: 'HRJ Task Submit Order Guide' (d231864f534032003066a5f4a11c0843)

Workaround After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make this decision lightly, and we apologize for any inconvenience.

The workaround consists in the following:

Set the property " glide.sc.sp.twostep " to true

Or in alternative:

In the Server Script section of the widget " SC Order Guide" (sys_id=480ca054db03320064301150f0b8f545) replace: data.sys_id = $sp.getParameter("sys_id") || localInput.sys_id || options.sys_id; with: if (input) data.sys_id = input.sys_id; else if (options.sys_id) data.sys_id = options.sys_id; else if (localInput.sys_id) data.sys_id = localInput.sys_id; else data.sys_id = $sp.getParameter("sys_id");

In the Client Controller section of the widget " SC order Guide " under the following line: $scope.data.action = 'checkout_guide'; add: $scope.data.requested_for_id = c.options.requested_for_id; and under the following line in the server script: cartJS.activateGuide(); add: cartJS.setRequestedFor(input.requested_for_id); In the Client Controller section of the widget " HRJ Task Submit Order Guide " (sys_id=d231864f534032003066a5f4a11c0843) replace the following line: $scope.data.childCaseId = childCase.sys_id; with: $scope.data.childCaseId = childCase.sys_id || childCase.request_id;

4. Move to 'Allowed' state any Restricted Caller Access (RCA) record that might have got invalidated: https://instance_name.service-now.com/sys_restricted_caller_access_list.do?sysparm_query=sys_scopeSAMEAStarget_scope%5Estatus!%3D2%5EORstatus%3DNULL&sysparm_view=