Unable to make any updates to any fields on a form page in Service Portal.Description<!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms When a user makes an update to any fields on a record on a page that contains the form widget in Service Portal (id=widget-form) the changes are not taking effect. After clicking "Save" or "Update" on this form widget nothing happens. There's no client side or server side errors thrown. Release All releases Cause Caused by a specific form view that the record is being displayed in the Portal due to the form view having duplicate form sections (sys_ui_section). Resolution 1) Check which form view the record in portal is using first (i.e. "sp?id=form&table=sys_user&sys_id=<sys_id>&view=ess". In this example the form view is 'ess'). 2) Navigate to System UI > Form sections 3) Filter the list by: Table: the affected table View: the affected view 4) Ensure that there are no duplicate sections. Having multiple sections for a form is fine as long as they are unique (i.e. each "Caption" column would have its own unique value). 5) If a duplicate form section is found delete this record. 6) Perform /cache.do after.