CMDB is not populating the data sent from DynatraceIssue CMDB is not populating the data from DynatraceReleaseDynatrace - ServiceNow integrationCauseThe IRE is blocking the payload from Dynatrace to Servicenow CMDB. Eg: input payload from the Dynatrace application is missing the class name for the related CIs of the windows server CI {"items":[{"className":"cmdb_ci_win_server","values":{"short_description":"","comments":"","operational_status":"1","assignment_group":"3rd Party Apps","os":"Windows 2012 Datacenter Server","managed_by":"dynausr","os_version":"Windows Server 2012 R2 Datacenter, ver. 6.3.9600","owned_by":"dynausr","ip_address":"10.1.180.166","last_discovered":"2019-07-08 06:47:45.450Z","first_discovered":"2019-06-19 11:46:44.561Z","discovery_source":"DYNATRACE","install_status":"1","cpu_type":"X86","name":"skantestdb01","correlation_id":"HOST-33B090062A3D27FB","used_for":"Development","cpu_core_count":"8","u_choice_wsus":"Daily 00:00"},"lookup":[],"related":[]},{"values":{"tcp_port":"1632","short_description":"","first_discovered":"2019-06-19 11:46:44.591Z","discovery_source":"DYNATRACE","name":"Oracle","correlation_id":"PROCESS_GROUP_INSTANCE-712E03AE09C4DBA9","last_discovered":"2019-07-08 06:45:45.020Z"},"lookup":[],"related":[]}],"relations":[{"parent":1,"child":0,"type":"Runs on::Runs"}]} Error: identification_engine : IDENTIFICATION_RULE_MISSING Identity Rule Missing for table [null]identification_engine : Detected error while processing payload from DYNATRACEResolutionAs seen on the JSON formatter, the class for the related CIs are missing and hence the Identity rule is missing for table [NULL]. Dynatrace team should update the payload coming into the ServiceNow with the class information for the related CI associated for the data to be processed. Eg: {"items":[{"className":"cmdb_ci_win_server","values":{"short_description":"","comments":"","operational_status":"1","assignment_group":"3rd Party Apps","os":"Windows 2012 Datacenter Server","managed_by":"dynausr","os_version":"Windows Server 2012 R2 Datacenter, ver. 6.3.9600","owned_by":"dynausr","ip_address":"10.1.180.166","last_discovered":"2019-07-08 06:47:45.450Z","first_discovered":"2019-06-19 11:46:44.561Z","discovery_source":"DYNATRACE","install_status":"1","cpu_type":"X86","name":"skantestdb01","correlation_id":"HOST-33B090062A3D27FB","used_for":"Development","cpu_core_count":"8","u_choice_wsus":"Daily 00:00"},"lookup":[],"related":[]},{"className":"cmdb_ci_win_server_appl","values":{"tcp_port":"1632","short_description":"","first_discovered":"2019-06-19 11:46:44.591Z","discovery_source":"DYNATRACE","name":"Oracle","correlation_id":"PROCESS_GROUP_INSTANCE-712E03AE09C4DBA9","last_discovered":"2019-07-08 06:45:45.020Z"},"lookup":[],"related":[]}],"relations":[{"parent":1,"child":0,"type":"Runs on::Runs"}]} The payload from the Dynatrace can be captured enabling 'glide.discovery.identification.log_level' property with value 'DebugVerbose' All the simulation of the input payload can be done using 'Identification Simulation'.Related LinksDynatrace - ServiceNow integration