KB article view in Service Portal - Several glide.knowman.show system properties are not working (Comments / Rating) - Known Error

KB article view in Service Portal - Several glide.knowman.show system properties are not working (Comments / Rating) Description In the Knowledge article view in Service Portal there are several glide.knowman.show_* system properties that seem to be ignored (Comments / Rating):

glide.knowman.show_yn_rating glide.knowman.show_user_feedback glide.knowman.show_star_rating Steps to Reproduce

Navigate to Knowledge > Administration > Properties . Find the Show five-star rating option ( glide.knowman.show_star_rating ) Uncheck the box (sets the property to false), you will see the stars under a knowledge article are still shown on the Service Portal. Find Show user comments on knowledge articles ( glide.knowman.show_user_feedback ) Select Never from the options, then see the user comments below the kb article in the Service Portal view. Find Show the "Was this article helpful?" yes/no rating ( glide.knowman.show_yn_rating ) Check the box (sets the property to true), then see the functionality is still not visible in the kb article in the Service Portal view. Workaround After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support .