Creating a new knowledge article leads to a blank screen. - Support and Troubleshooting

Creating a new knowledge article leads to a blank screen. Issue  Symptoms Knowledge > Create New leads to a blank/empty screen

Cause Incorrect attribute format.

Resolution This is seen due to incorrect attribute value added to 'text' field (Article body) on Knowledge table. Please see the 'Attributes' column on the text dictionary entry:

/nav_to.do?uri=sys_dictionary.do?sys_id=b502e231dba01300673d4980399619c0%26sysparm_view=advanced

Current value: serializer=com.glide.script.TranslatedTextXMLSerializer.html_sanitizer=false,edge_encryption_enabled=true

Please note, there is a period character being used to separate 'Translated serializer' and 'HTML sanitizer'. The separator should be a comma (,) character as opposed to a period.

Updated value: serializer=com.glide.script.TranslatedTextXMLSerializer,html_sanitizer=false,edge_encryption_enabled=true

Additional Information Enable sanitization on individual fields

https://docs.servicenow.com/csh?topicname=t_EnSanitizIndFlds.html&version=latest