Billing jobs fails with Credential error after upgrade - Support and Troubleshooting

Billing jobs fails with Credential error after upgrade Description  Description The Cloud(AWS/Azure) billing jobs fails with below credentials error " Credential with ID XXXXXXXXXXXXXXX not Found " even the credentials are available with the SysID on Respective tables.

Steps to verify Log into the Instance Navigator >> Cloud Management >> Admin Portal >> Analyze >> Billing Billing Schedule >> Billing Jobs https:// .service-now.com/sn_cmp_billing_schedule_list.do We can see the error

Navigator >> Discovery >> Credentials >> Verify for the Azure/AWS credentials https:// .service-now.com/aws_credentials_list.do https:// .service-now.com/azure_service_principal_list.do Copy the SysID from the error message and verify if the Credentials with the same ID is available or not Cause The issue has started post upgrading the Instance. The upgrade has skipped the Script includes related to "sys_ui_related_cmdb_ci_azure_subscription_null" and all the billing related Scripts. https:// .service-now.com/sys_upgrade_history_list.do Fix Please verify all the upgrade history for "Customization unchanged" and revert back to the base system. If there are no "Customization unchanged", please recreate the Service Account along with the credentials. Delete the existing Azure/AWS Credentials. Recreate the Azure/AWS Credentials. Initiate a new job.