After installing the 'User Criteria for Service Portal' (com.glide.service-portal.user-criteria) Plugin cannot see the "Enable use of User Criteria records instead of Roles fields for Service Portal entitlements" Option.Issue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms After installing the com.glide.service-portal.user-criteria plugin unable to see the "Enable use of User Criteria records instead of Roles fields for Service Portal entitlements" option in Service Portal > Properties Release Seen in Madrid Cause Plugin installation may not have populated the 'glide.service_portal.user_criteria_enabled' property in the "sys_properties" table Resolution Navigate to sys_properties.list and manually add the 'glide.service_portal.user_criteria_enabled' property and set it to true. Additional Information Activate the user criteria for Service Portal plugin https://docs.servicenow.com/csh?topicname=activate-user-criteria.html&version=latest User criteria for Service Portal https://docs.servicenow.com/csh?topicname=user-criteria.html&version=latest