Knowledge article Retire button is not retiring articles but publishes insteadIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Knowledge article Retire button is not retiring articles but publishes instead Cause"Knowledge - Retire Knowledge" workflow is inactiveResolutionIf you check the Knowledge Base of the affected article the OOTB Retire workflow will be "Knowledge - Instant Retire" 2. If you open this workflow in workflow editor - https://<instance_name>.service-now.com/workflow_ide.do?sysparm_sys_id=edaf1040c31031000096dfdc64d3aec3 you will see that the sub workflow "Knowledge - Retire Knowledge" which is responsible for retiring articles is marked in Red. 3. Further, if you open the workflow Knowledge - Retire Knowledge in workflow editor - https://<instance_name>.service-now.com/workflow_ide.do?sysparm_sys_id=15fdabfd6f5dc60055b51665bd3ee4d6 you will see that it is set to inactive. 4. Please set it to Active and try again.