multi-row variable sets will be displayed in random order in variable editor when submitted with sn_sc.CartJS. - Support and Troubleshooting

multi-row variable sets will be displayed in random order in variable editor when submitted with sn_sc.CartJS. Issue  Symptoms When use script to order record producers with multi-row variable sets, the generated record has unexpected variables displayed in the variable editor in random order.

Steps to reproduce:

1. Create a multi-row variable set with a few variables in it.

2. Make sure the record producer table has variable editor configured as per the following DOC: https://docs.servicenow.com/csh?topicname=configure-default-variable-editor.html&version=latest

3. "Try it" the Record Producer in service catalog.

(Leave the multi-row variables blank.)

4. Review the submitted incident, the variable display is all correct.

5. Now, run the followin script to order the record producer.

var cartOne = new sn_sc.CartJS();

var requestInc =

{

'sysparm_id': '3f1dd0320a0a0b99000a53f7604a2ef9',

'variables':{

'urgency': '1',

'comments': 'SNC test INT',

}

};

var cartDetailsOne = cartOne.orderNow(requestInc);

6. Review the submitted incident, the variable display is unexpected.

Release Madrid

Cause This is due to using the wrong API for a record producer.

Resolution Use below API instead:

var record = new sn_sc.CatItem('3f1dd0320a0a0b99000a53f7604a2ef9'); var requestInc = { 'sysparm_id': '3f1dd0320a0a0b99000a53f7604a2ef9', 'variables':{ 'urgency': '1', 'comments': 'SNC test INT', } }; var recordDetails = record.submitProducer(requestInc);