The back_button on the business service topology map redirects to the Event Management dashboard instead of the filtered dashboard view - Known Error

The back_button on the business service topology map redirects to the Event Management dashboard instead of the filtered dashboard view Description When you set up an Event Management > Settings > Dashboard View, you define a filter to present a subset of the available business services in the Event Management dashboard.

If you create a favorite for the dashboard view and access it, you will get the expected filtered Event Management dashboard.

If you drill down into the topology map for one of the services, when you click the back button on the topology map header to the left of the business service name (the default chevron back_button), you will navigate back to the Event Management dashboard, but all the business services are presented, you do not navigate back to your filtered dashboard view.

Steps to Reproduce

1. Activate the Event Management plugin (com.glideapp.itom.snac) and load demo data. 2. Activate the Service Mapping plugin (com.snc.service-mapping) and load demo data. 3. Navigate to cmdb_ci_service_auto.list, and on the list view of 39 business services, list edit five or so of the records: set the "Owned by" field to 'Abraham Lincoln'. RECOMMENDATION: Pick the business services where the name begins with 'Customer' and also the business services where the name begins with 'US'. 4. Navigate to Event Management > Settings > Dashboard Views, and on the list view click the New button. 5. Give your new sa_dashboard_view record a name, and set the filter to "Owned by is Abraham Lincoln" and right-click on the header and Save your new dashboard view. 6. On your new dashboard view record, click the Add to favorites related link and save your dashboard view as a favorite. 7. Click your favorite to navigate to your new filtered dashboard; note the top business services diagram only shows the business services you set in Step 5 as owned by Abraham Lincoln. 8. Click the Down control next to the 'All' folder icon in the dashboard view header, and select one of the business services in the dashboard from the list (like Customer Management) and the Topology map will display ($sw_topology_map). 9. Click the Back chevron button in the topology map header to the left of the business service name:

Observe you navigate back to the entire Event Management dashboard ($sw_dashboards.do) with all available business services, and not to your filtered dashboard view ($sw_dashboards.do?sysparm_viewid= ).

Workaround The issue is no longer relevant since Orlando, as the improved dashboard is Workspace based.

On previous versions, the workaround is to use the browser back button instead of the topology map back button, this works as expected and returns to the user dashboard view. However, the browser back button may require multiple clicks and may still not work quite as expected.

You can also use your Dashboard View favorite again to navigate back to your filtered dashboard view.