After upgrading, Service Catalog items are not available to non-adminsIssue The catalog items are only available to admins after upgrading to Madrid ReleaseMadridCauseThe reason might be an empty user_criteria record associated with the missing catalog item. This user criteria record can be found in the related list labeled 'Not available for' of the sc_cat_item record. When the user_criteria has no specifications; no roles, no user, no group, etc., then the catalog item is not available to non-admins. ResolutionGo to the missing catalog item (sc_cat_item) and remove the empty user_criteria record using the 'Edit' button in the 'Not Available for' related list.