Workflow is getting attached multiple times on requested item record


Description

Workflow is getting attached multiple times on requested item record

Cause

1. The OOB business rule "Start Workflow" on the Requested Item [sc_req_item] table has been customized.

2. The following condition of the OOB version of the business rule "Start Workflow" might have been removed: 

!current.cat_item.workflow.nil() && current.stage=='request_approved' && current.context.nil() 



Resolution

The issue could be resolved by reverting the business rule "Start Workflow" on the Requested Item [sc_req_item] table back to its OOB version.