List of software vendors supported by ServiceNow - Support and Troubleshooting

List of software vendors supported by ServiceNow Issue  Overview This article demonstrates How to list all the supported vendors in ServiceNow-Software Asset Management.

AssetUtils.getVendors The logic of listing the vendors is determined in the following script includes:

Log into the instance Navigate >> System Definition >> Script Includes ProcSourceRequestManager.findVendors() -> ProcSourceRequestManager._getVendors() -> AssetUtils.getVendors() Script Include - ProcSourceRequestManager https:// .service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=b520d0bcff0302003706ffffffffff5c Script Include - AssetUtils https:// .service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=3596241c475520003ecf706eecde2726 The method in the script include takes model_id as the parameter. Gets the list of active pc_vendor_cat_item and sc_cat_item for the given model where the vendor field is not empty and vendor attribute on the core company is true.

Vendor information is coming from "pc_vendor_cat_item" table or 'sc_cat_item' table.

Additional Information The publisher packs contain the list of publishers and those are supported vendors, the publishers which are shipped as part of the Content are for which we have Content data like Products, Packages, Rules etc.

Now whether ServiceNow supports that publisher is a much broader term which needs clarity as to what "support" constitutes.

The samp_sw_publisher.list it should display all publishers in the content. the samp_sw_publisher table contains all the relevant publishers.