Manage Attachments isn't allowing ITIL users to download all on closed tickets.Issue As an ITIL user, when an incident is closed, the option to "Download all" attachments is no longer available.CauseHere are two components that prevent the Download All attachments for showing up once a case is closed: Client Script "(BP) Hide Attachment Link when Closed"In the 'attachment' UI Page in the HTML section, there is a section that controls when to show the hide "Download All" button <j2:if test="${jvar_can_edit_attachments}"> <table width="100%" style="table-layout:fixed;"> <tr> <td> <j2:set var="jvar_show_download_all_button" value="none" /> <!-- show download all only if the attachments are not edge encrypted --> <j2:if test="${!jvar_attachments_edge_encrypted}"> <j2:if test="$[jvar_have_attachments]"> <j2:set var="jvar_show_download_all_button" value="inline" /> </j2:if> </j2:if> <input style="display:$[jvar_show_download_all_button];" id="download_all_button" type="button" class="btn btn-default" value="${gs.getmessage('download all')}" onclick="downloadallattachments()" /> </td> <td> <span id="delete_button_span" style="float:right; text-align:right; display:none;"> <input disabled="true" id="removebutton" class="btn btn-destructive-subdued" title="${gs.getmessage('remove')}" type="submit" value="${gs.getmessage('remove')}" /> </span> </td> </tr> </table></j2:if> ResolutionDisabling the Client Script "(BP) Hide Attachment Link when Closed" and commenting out or removing the <j2:if test="${jvar_can_edit_attachments}"> and accompanying close tag </j2:if> will allow the Download All button to display for ITIL users.