Service Portal: Catalog item gets stuck at "Submitting..." with Rest Failure 404 "Invalid Request"Issue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms Service Portal: Catalog item gets stuck at "Submitting..." with Rest Failure 404 "Invalid Request" Release Any release supporting Service Portal Cause quote is missing for g_form.setValue() function string display value hence the parameter is considered boolean true/false instead of string type Resolution Add quote to the string display value such as: g_form.setValue('short_description', 'true'); Additional Information https://docs.servicenow.com/csh?topicname=c_GlideFormAPI.html&version=latest#r_GlideFormSetValue_String_String_String