Getting an error saying failing Widget 'KB Category Page' when clicking on some categories in kb_category page


Description

In Service Portal, clicking on some categories in kb_category page gives the error saying Failing widget: 'KB Category Page'.

 

 

Release or Environment

Any supported release

Cause

Issue happens for the categories that have invalid Parent ID reference.

 

Resolution

In order to resolve, navigate to list of kb_category from the platform make sure that Parent ID column value is valid for the categories that have the issue.