Cannot see requests in the My Requests widget in Service Portal - Support and Troubleshooting

Cannot see requests in the My Requests widget in Service Portal Issue  These steps help to address the issue when you cannot see requests in the My Requests widget in Service Portal.

Release Madrid release and newer

Cause Under Catalog Administration , there are missing entries in application module My Request Filter .

The My Requests widget (with ID my-requests-v2) functions based on the filter conditions and display settings configured in the My Request Filter application module.

Resolution To resolve this:

On a working instance, under Catalog Administration , go to the application module My Request Filter . Right click All , and then select Open new window. Right click the context menu, select Export , and then select XML . Import the XML file to the instance in question. Related Links For more details on request filters, see the product documentation, Define filters for My Requests