Personalized Related List layouts does not work with Domain Separation, when "glide.sys.domain.use_record_domain_for_data" is set to "false" - Known Error

Personalized Related List layouts does not work with Domain Separation, when "glide.sys.domain.use_record_domain_for_data" is set to "false" Description Personalized Related List layouts does not work with Domain Separation, when "glide.sys.domain.use_record_domain_for_data" is set to "false"

Steps to Reproduce

Make sure the Domain Separation is activated on the instance before following the steps below

1. Log-in as an Admin, select "TOP" domain from domain picker 2. Go to User Preferences and set "Related List Loading" to "After form Loads" 3. Set the property "glide.sys.domain.use_record_domain_for_data" to "false" and "glide.sys.domain.use_record_domain_for_processes" to "true" 2. Open an existing incident which is in TOP/ACME domain 3. Personalize the Related List layout for "Task SLA" tab and add the "Active" field

Expected behavior The "Active" field should show on the list layout

Actual behavior The "Active" field does not show on the list layout However, if you set "Related list loading" to "With the form" you see the "Active" field

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix