URL type variable is not showing as URL in Service Catalog ItemIssue In the Service Catalog, URL Type variable doesn't appear similar to URL type field. It doesn't have a lock icon available to convert the URL to a link and thus have a different UI and behaves differently. As per out-of-the-box, it is expected behavior that a URL variable doesn't render a clickable link, rather it only holds the value entered by the user. If a variable type is URL then an additional validation script will be used on the platform to ensure that the value entered is in URL format. This validation script will not allow the user to submit the form unless the correct format is used. Catalog Item: URL Type Variable Table: URL Type Field ResolutionBecause this is an implementation issue and customizations made to the out-of-the-box product are not covered by support, ensure compatibility with future ServiceNow releases and patches. For additional support; Post your question in the Community where other professionals gather to discuss questions of this nature. This also has the flow on effect that anyone else looking to implement this functionality can refer to your experience for assistance.Alternatively, our Professional Services department exists solely to implement system customizations, so that is also an option to ensure the platform meets your requirements. However, there is a cost associated with this assistance.Related LinksCommunity Discussion - Can a variable in service catalog be of type 'URL', so that, if we paste any URL it must automatically become a URL and onclicking it should redirect to a particular page?