How to differentiate Connect Chat comments in Journal Entries tableIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Description How to differentiate Connect Chat comments in Journal Entries table? Procedure To differentiate Connect Chat comments in the Journal Entries table: Go to sys_journal_field tableClick on the "Personalize List" cog wheel and bring out the "Name" field All records where the "Name" field is chat_queue_entry will be all comments during the Connect Chat session. Any other values you see in the "Name" column will be the corresponding comments you will see in the record for that particular table after the chat agent created a task record from the Connect Chat action. Applicable Versions All