Service Portal: Order confirmation screen does not allow ITIL users to change the "Request for" field.Issue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms Within Service Portal, when an ITIL user clicks on "Order Now" button, he/she cannot change the "Requested For" on the Order Confirmation Modal The following JS console error will be thrown: Request URL: https://XXXXX.service-now.com/api/now/table/sys_user?sysparm_offset=&sysparm_limit=100&sysparm_query=active%3Dtrue%5EORDERBYname%5EEQRequest Method: GETStatus Code: 403 Forbidden{error: {message: "User Not Authorized", detail: "Failed API level ACL Validation"}, status: "failure"} Release Kingston Cause REST_Endpoint type ACL for Table API was customized or turned on to allow only "snc_platform_rest_api_access" users. In the OOTB offering, the following ACL is INACTIVE: uri=sys_security_acl.do?sys_id=9ef8bc918733320025fbd1a936cb0bdd Resolution Deactivate the following ACL: uri=sys_security_acl.do?sys_id=9ef8bc918733320025fbd1a936cb0bdd