Catalog Items Not Appearing in Portal Search - Support and Troubleshooting

Catalog Items Not Appearing in Portal Search Issue  Catalog items are not returned when searched for on the Service Portal.

Release Applicable to all supported releases.

Cause This issue typically occurs when the sc_cat_item table (which extends from sys_metadata ) is not fully indexed. Without proper indexing, catalog items may not be searchable through the Service Portal.

In some cases, updating a single catalog item record can trigger indexing and make it visible in search results.

Resolution To resolve this issue, reindex the sc_cat_item table—or the sys_metadata table if more broadly affected.

This can be safely done using real-time indexing, which allows records to be reindexed without impacting existing search results.

Important: Reindexing the sc_cat_item_content search source will remove deactivated items from search results on the ESC portal.

Recommended Steps Identify if the indexing issue is limited to sc_cat_item or affects related metadata tables. Perform a real-time reindex using the documented method below. Confirm that catalog items now appear in portal search. Related Links Reindex a table without impacting text search results