Open links up in new tabs using Simple List widget in Service Portal - Support and Troubleshooting

Open links up in new tabs using Simple List widget in Service Portal Issue  Description This article provides instruction on modifying links in a Simple List widget in Service Portal to open in a new browser tab. In order to accomplish this the "$window" Angular service is added to the client controller and the link URL is constructed and passed to the $window service with the "_blank" target attribute.

Procedure The attached XML file (sp_widget_b0308d89205233004e82c59ab19f5b2b.xml) contains the widget complete with the modifications detailed below and can be downloaded and imported into your instance.

Clone the OOB Simple List widget Add the $window Angular service Add "$window" to the parameter list in the main function definition in the Client controller Assuming the latest OOB version of the widget in Madrid is being used, the parameter list after this change: function ($scope, $location, $rootScope, spUtil, $interpolate, $window) { Parse the "url" object to build the URL to pass to the $window service The "url" object contains four properties: id, sys_id, table and view the "id" property refers to the portal page that is set in the "Link to this page" field in the instance options The 'sys_id" property is the sysID of the linked record The "table" property is the the name of the table to which the linked record belongs The "view" property is the form view value set in the "View" field in the instance options and defaults to "sp" The value of "$location.path()" which returns a forward slash and the portal suffix is prepended to a string formed by combining the values of the "url" object property values The final string value: $location.path() + "?id=" + url.id + "&table=" + url.table + "&sys_id=" + url.sys_id + "&view=" + url.view Modify the onClick event function definition Locate the onClick function definition in the client controller that begins on line 7 and modify the else if condition as follows This block of script: } else if (url && typeof url == "object") $location.search(url); else { becomes: } else if (url && typeof url == "object") { var newURL = $location.path() + "?id=" + url.id + "&table=" + url.table + "&sys_id=" + url.sys_id + "&view=" + url.view; $window.open(newURL,"_blank"); } else { Applicable Versions This article uses the Simple List widget available in the Madrid Patch 4 release.

Additional Information ***Disclaimer: implementing this functionality is considered customization and is not supported by ServiceNow. Use at your own risk! ***