Default self service password reset does not reset the user passwordIssue The default Self Service password reset procedure is activated by clicking the "Forgot Password" link on the ServiceNow instance login page. After identification and verification, a password-reset email is generated.When using the link to reset a user's password, the password is successfully reset; nevertheless, the new password does not function when attempting to login.ReleaseLondonCauseIn step 1, the workflow "Pwd Reset - Main" is customized. The username was wrongly given as a "Process Input Parameter".ResolutionLine 27 should read "grSysUser.user name" according to Out of the Box, but it now reads "grSysUser.u samaccountname" The user can log in with a new password once the default self-service password reset method has been updated to "grSysUser.user name"