Guided Tours will not start; the 'Play' and 'Preview' buttons do not launch guided tours


Description

Symptoms

After creating a Guided Tour and opening the guided tour designer, the 'Preview' or 'Play' button will open a new tab but the Guided Tour will not start.  No introduction dialogs, and no callout boxes will appear. 

Release

Madrid

Cause

The cause may be that the sys_property com.glide.embedded.help.enabled is turned off (value = false).  

Resolution

To use Guided Tour features, it is advised to turn on (value = true) this system property.