Connect Action is not working after a record is created in chat, Error in the logs "No live_group_profile found"Issue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms After creating a record from a support conversation other Connect Actions are not working. If you check the logs you see an error related to 'conversation.document.group' being undefined or "No live_group_profile found for undefined" Release All Cause After creating a record from a chat the document is updated to that type of record. Since all records do not have a group field (OOB only the chat_queue_entry table does) the document.group is undefined. Resolution A better way to get the live_group_profile sys_id for a conversation to use with the Conversation APIs is to just reference it directly from the conversation object. Instead of: conversation.document.group Use: conversation.sys_id