How to change background color of the virtual agent icon on service portal?



How to change the background color of the virtual agent icon in the sn-va-sp-widget on the service portal?


  1. Go to Service Portal->Widget 
    2. Find the sn-va-sp-widget 
    3. Clone this widget and make changes to the 'Options Schema' 
    4. Instead of the current 'Option schema' of : 


    5. Change this to the hex color of your choice for the background. 
    6. Save the changes and use the new cloned widget on the service portal. 



Or alternately change the background color through the widget's instance option:

  1. Open the widget's instance options
  2. On this popup box input the desired color under the Presentation field

Applicable Versions


Additional Information

How to change the Virtual Agent Icon in the Service Portal widget