Advance Reference Qualifier on the Mobile Agent App does not work and makes the field non-editable read-only - Known Error

Advance Reference Qualifier on the Mobile Agent App does not work and makes the field non-editable read-only Description On the Mobile Agent App, setting an Advance Reference Qualifier does not work and changes the target field to read-only.

Steps to Reproduce

1- In the Incident form, create new Reference field of "Resolved Group" having advance qualifier "javascript: 'active=true^manager='+current.caller_id" 2- Go To Mobile Studio 3- Create Applet "Active Incidents" 4- Create Resolve Function by creating "Action Item" for resolution code, resolution notes and resolved group 5- Create function name "Resolve" by creating UI parameter and Item parameter 6- Go to Mobile agent app, click the resolve button. The "Resolved Group" field is disabled.

The "Resolved Group" is not editable and can not be populated with the group based on the caller_id.

Note: removing the advance qualifier on the "Resolved Group " field, the field becomes editable and populate all the values.

Workaround This issue is fixed in Orlando release of servicenow. It is confirmed to work with the 12.4 version of the app with advanced reference qualifier where a scripted action item is used. If the advanced qualifier works on the standard platform, but not on mobile app, check if there are dependent fields. If so, the workaround is to explicitly add the dependent field.