Incident variable editors look different between different incidents - Support and Troubleshooting

Incident variable editors look different between different incidents Issue  When an incident is created from a record producer, the incident variable editor will display those entries on an incident. Comparing different incidents where the incident variable editor exists, the format is different between them.

Release Kingston, London, Madrid

Cause When a record is created with a record producer, the variable editor will populate that information will store the information of the variables and order at that time.

If the record producer variables, order, or spacing changes, this will be reflected on the next record that is created on the record producer. All previously created records will maintain the variables, order, and spacing as it when it was created.

Notice that the variables shown in the variable editor on the new incident are the same as in the modified record producer but going back to the previous incident you can see that the variable editor has the same format as the previously formatted record producer.

Resolution This is working as expected