Change requests are not included under Agenda Items for CAB Meetings when we click "Refresh Agenda Items". - Support and Troubleshooting

Change requests are not included under Agenda Items for CAB Meetings when we click "Refresh Agenda Items". Issue Change requests are not included under Agenda Items for CAB Meetings when we click "Refresh Agenda Items".

Release All releases with domain separation enabled

Cause CAB Meeting and the Change requests are not in the same domain.

Resolution When we click on the "Refresh Agenda Items" UI action:

The Agenda Items are added based on the "CABMeetingSNC" Script Include. The script queries the 'change_request' table and add multiple queries against the fields from both change request and the CAB Meeting.

https:// .service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=22a5e6f3eb32120034d1eeea1206fe40

If the instance is Domain separated, the Script Include compares the 'sys_domain' on the change request with the CAB meeting domain.

It only adds the change requests when the domains match. (Will not consider even if its a child domain, must be exact match).

Here is the script:

this._cabDomUtil.runInRecordsDomain((function() { // Get the sys_ids of Changes matching our date range and the condition field chgItm = new GlideAggregate("change_request");

if (this._cabDomUtil._domainsActive) chgItm.addQuery("sys_domain", this._gr.sys_domain);

if (Boolean(this._gr.ignore_change_date_range) !== true) { if (!this._gr.change_range_start.nil()) chgItm.addQuery("start_date", ">=", this._gr.change_range_start); if (!this._gr.change_range_end.nil()) chgItm.addQuery("start_date", " }

chgItm.addEncodedQuery(this._gr.change_condition); sortOb = this.getSortingFields(this._gr.change_condition + ""); this._addSort(chgItm, sortOb); chgItm.groupBy("sys_id"); chgItm.query(); }).bind(this));

var chgIdsToAdd = []; while (chgItm.next()) chgIdsToAdd.push(chgItm.sys_id + ""); In order to display the change requests, make sure they are created in the same domain as the CAB Meeting or exclude the line which adds query against 'sys_domain' This Script Include "CABMeetingSNC" has a protection policy enabled. Apply any changes on the script include "CABMeeting", which is the Customization point for CAB Meeting logic.